Privacy policy

We only collect the information we need to answer your enquiry and to put you in touch with the right business. This may include:

• your name, email address and phone number
• where you are based, and when and how you would like us to contact you (phone, email or WhatsApp)
• what you need help with, your answers to the questions on our enquiry form and anything else you choose to tell us
• the choices you make on the form, such as agreeing to share your enquiry with a business or to receive updates

Please don’t send us tax file numbers, passport numbers or health information through this website. If a business needs information like this, it will ask you for it in a secure way when you become a client.

We collect personal information directly from you: when you fill in a form on this website, call us, write to us or visit one of our offices. If you are already a client of one of the businesses, that business may also share information with us so we can help you.

Like most websites, our web server records basic technical information, such as your IP address, your browser type and the pages you visit. This helps keep the website secure and working. When you send an enquiry, we also keep a coded version of your IP address for 10 minutes to stop the forms being misused.

We use your personal information to:

• read and respond to your enquiry
• pass your enquiry to the business, or businesses, that can help, as you agreed on the form
• contact you in the way you asked
• keep a record of enquiries and how we dealt with them
• improve this website and our services
• send you occasional updates and insights, but only if you asked for them

We don’t sell your personal information, and we don’t use it for any other purpose unless you agree or the law requires or allows it.

We share your personal information only with:

• the businesses in the group that you agreed could receive your enquiry
• service providers who help us run this website and send email, who may only use it to provide their service to us
• others when the law requires or allows it, for example to a government body or court

Red Earth Migration has an office in Noida (Delhi NCR), India. If you ask for help with visas or migration, staff in that office may see your enquiry. Some of the service providers who host this website or send our email may also store information outside Australia. We take reasonable steps to make sure anyone who receives your information outside Australia protects it in line with the Australian Privacy Principles.

We only send you updates and insights if you ask for them, for example by ticking the box on our enquiry form. Every message will say who it is from and include an easy way to unsubscribe. If you unsubscribe, we will stop within five working days.

This website doesn’t use advertising or analytics cookies, and it doesn’t set cookies when you browse it. Cookies are only used when our staff sign in to manage the website.

This website links to other websites, such as the businesses’ own websites and Google Maps for directions. Those websites have their own privacy policies, and we are not responsible for how they handle your information.

Our enquiry form suggests which business should receive your enquiry, based on the needs you choose. A person in that business then reads your enquiry and responds. We don’t make decisions that significantly affect you using a computer program alone.

We keep enquiries in a password-protected system that only the people who deal with them can open. We keep your information only as long as we need it for the purposes in this policy and for our records. Then we delete it, or remove anything that identifies you.

If a data breach is likely to cause serious harm to you, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires. We will also explain what you can do to protect yourself.

You can ask to see the personal information we hold about you, or ask us to correct it or delete it. We may need to check who you are first. We will respond within a reasonable time, usually within 30 days. If we can’t give you access or make a correction, we will tell you why in writing.

If you think we have mishandled your personal information, please contact us first using the details below. We will look into your complaint and respond in writing, usually within 30 days.

If you are not happy with our response, or we haven’t responded within 30 days, you can complain to the Office of the Australian Information Commissioner (OAIC). Complaints to the OAIC must be in writing:

• Website: oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

For questions, requests or complaints about privacy, contact us:

• Phone: (08) 9242 3555, Mon–Fri 8:30 am – 5:00 pm AWST · Sat–Sun closed
• Email: admin@businessmantra.com.au
• Post: Business Mantra Group, Suite 8, 176 Main Street, Osborne Park WA 6017
• Online: send us an enquiry and choose “I’m not sure yet”

We may update this policy from time to time, for example when the law or our website changes. The date at the top of this page shows when it was last updated.